You can ask for a return within 7 days of delivery. Because these products are used by mouth, what we can take back depends on whether the item has been opened.
What can be returned
- Any item that is unopened, with its seal and original packaging intact.
- Any item that arrived damaged, faulty or different from what you ordered.
What cannot be returned
- E-liquids and disposables once the seal is broken.
- Pods, coils and tanks that have been filled or used.
- Devices that have been used, unless they are faulty.
Faulty or wrong items
Message us within 48 hours of delivery with your order number and a photo or short video of the problem. If a device does not power on, does not charge or leaks out of the box, we replace it or refund you, and we pay for the return.
How to start a return
Contact us through the Contact page with your order number and the reason. We confirm whether the item can come back and tell you how to send it.
Refunds
Once the returned item reaches us and is checked, the refund is sent within 5 to 7 working days: to your original payment method, or by bank transfer for cash on delivery orders. For a return that is not due to a fault or our mistake, the delivery fee is not refunded and the cost of sending the item back is yours.
Frequently asked questions
What is your return window?
You can ask for a return within 7 days of delivery for items that are unopened, with the seal and original packaging intact. E-liquids, disposables, pods and coils cannot be returned once opened, unless they arrived faulty.
My device arrived faulty. What do I do?
Message us within 48 hours of delivery with your order number and a photo or short video of the problem. If a device does not power on, does not charge or leaks out of the box, we replace it or refund you, and we pay for the return.
How do I start a return?
Contact us through the Contact page with your order number and the reason. We confirm whether the item can come back and tell you how to send it.
How are refunds paid?
Once the returned item reaches us and is checked, the refund is sent within 5 to 7 working days: to your original payment method, or by bank transfer for cash on delivery orders.